We use secure remote support technology (VNC or GoToAssist). With your permission, our staff can remotely take control of your desktop to provide service, either support or training.
Our support philosophy is based on three key principles--people, process and technology. We believe that the integration of these three elements forms the basis of a successful support organization, and we strive to provide you with long-term benefits by supplying consistent customer service that exceeds expectations.
Our goal is to ensure that each and every one of our customers receives the highest quality of product training. Our training programs are designed to deliver and achieve both efficiency and effectiveness.
Our application consultants lead our learning sessions and provide hands-on experience ensuring that your staff has the tools to drive your business using our solutions. Our learning material and content is drawn from our real world experiences and is also adapted to reflect and incorporate individual customer requirements.